Q: I forgot my password. What should I do?
A: No problem. Just follow these simple steps and we'll email you a link to reset your password.
- Go to the Forgot Password page.
- Enter your email address and hit SUMBIT
- Check your inbox. You should have an email from us with a link to reset your password.
Q: I have entered my log-in information and cannot get into the site. What should I do?
A: After you tried logging in, you should receive a message telling you whether your email address or password has been entered incorrectly. If you have forgotten your password, then click the Forgot Password.
Q: Where can I go if I'm still having trouble logging in to my account?
A: Please provide us details of your issue via the Contact Us link at the bottom of the home page.
Please help us ensure a delivery of our email response by adding our email, info@bigdukechew.com, to your contact list.
Q: My age can't be verified. What can I do?
A: Please ensure all the information submitted during registration is correct. If you still have issues, you can print this PDF and follow the detailed instructions.
Q: I'm having some problems seeing certain images and reading the messages on this site. What is causing this issue?
A: If some of the images are not appearing on the site, please view the site in one of the following browsers that it supports:
Internet Explorer 11+ or Edge 12+ (WIN)
Firefox 40+ (WIN/MAC)
Safari 9+ (MAC)
Google Chrome 50+ (WIN/MAC)
Q: May I opt out of receiving emails in the future?
A: Sure thing. There are a few different ways to opt out:
- Visit the My Account page, then click COMMUNICATION PREFERENCES and select "No" next to the word EMAIL. Then click UPDATE.
- Email us at info@bigdukechew.com. It may take up to 10 business days to process your request.
- Send a written request to:
Pinkerton Tobacco Co. LP
PO Box 986
Owensboro, KY 42302
If opting out, please provide us with your name and email address so we can remove you from our mailing list.
Q: Who can I contact if I have an issue that is not addressed in the FAQs?
A: Please provide us details of your issue via the Contact Us link at the bottom of the page.
Q: My local tobacco retailer doesn't carry Big Duke Chew. Where can I buy it?
A: Big Duke Chew is available nationwide so ask your retailer to make a special order or check our retail locator to see which retailers in your area carry it.